We are submitting our comments for your survey we recently received on the quality of the transaction and service we received from our agent, Ms. Brandi Vanderbeek. We had been receiving consistent marketing items from Brandi in our location in Westridge, Aliso Viejo for several years, and had been impressed with the quality and results shown in such marketing brochures and flyers. Initially, we wanted to sell our home by ourselves, but after seeing what Brandi had to offer in terms of her marketing and promotional materials we felt that it would definitely be in our best interest to have her represent us in the sale of our home. Brandi provided us with numerous samples, a customized binder, and made us feel extremely comfortable during our listing appointment. She offered suggestions as needed and we never felt that any decision was not ours with respect to how to show our property, the pricing, and basically every issue thereafter. Brandi was constantly available when we needed to reach her, and we felt that she was providing service to us as if we were her only clients. Her marketing brochure was fantastic and very professional, as were the virtual home tour DVD and CDs. In addition, she provided services to us (window washing/cleaning/etc.) that we have never heard an agent offer anyone during their sales transaction. Brandi provided all of the above and everything she promised. We were fortunate to receive multiple offers on our property during a short time on the market, yet Brandi made sure that we received the proper guidance on how to handle the transaction accordingly. Brandi?s negotiations and savvy sales skills were instrumental in having us obtain a full price (even a little over) offer with a release of an appraisal contingency. When, at the close of escrow, our Buyer raised a problem with the transaction, Brandi was available and on top of the problems even after what most people would consider ?normal? working hours. She never stopped providing her services and guidance until this escrow was finally finished ? some ten days after our scheduled close, which was 100% due to the Buyer and his lender. In all, we would highly recommend Brandi to anyone we know who wants to sell or buy property in Aliso Viejo or anywhere in Orange County, and we want to let you know that you have an exceptional agent in your office. Please feel free to contact us if you have any questions or want further elaboration on the above.
Garrett and Sandy Munier
Garrett and Sandy Munier